We comply with the Consumer Protection (Distance Selling) Regulations 2000. Below is further information on your rights.
The Consumer Protection (Distance Selling) Regulations 2000 came into force on the 31st October 2000 and gives rights to individual consumers in the area of home shopping. They are intended to give consumers confidence in purchasing goods and services where there is no face to face contact with the seller. The regulations do not apply to business to business (trade) contracts.
If TPS accepts your order, please allow us 5 working days to deliver the goods to you, subject to stock availability, always provided that TPS cannot guarantee delivery within these timeframes and shall not be liable for failure to deliver within such estimated delivery time period. This shall be no later than twenty eight (28) days following acceptance of your order, unless you are contacted by TPS via email, phone or fax to arrange otherwise.
We deliver to the whole UK territory (mainland and islands) and use the means of transport that provides the best and quickest service for each area. We reserve the right to require the return of Goods that are not accepted by you for any reason. Upon delivery of the Goods you must carefully inspect them. If any of the Goods do not match the description or appear to be damaged or are lost, do not use the Goods and please Contact Us as soon as possible and inform us of the problem. All queries in relation to delivery should be directed to TPS via our contact page.
Please click on this link for more information.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. We must emphasise it is in everyone's interest to ensure that the correct items are being ordered and are suited to your particular requirements. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. Though we constantly strive to provide accurate and current information on this website, information contained in this site may contain technical inaccuracies or typographical errors. All liability of TPS howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
We check your payment card when we process your order. Your account will be charged at the same time. If your order is cancelled before delivery, we will refund the full amount to your payment card. We can process payments from most major credit and Switch cards. For security reasons, we do not store payment card details, so you will need to re-enter your card details each time you place a new order. Consumers whose payment card is used dishonestly or fraudulently for any type of home shopping can now cancel the payment and the card issuer must refund all the money to the consumers account.
Goods remain the property of TPS-Scotland Ltd until payment for goods shipped and invoiced have been paid.
Returns must be notified to us no later than 30 days of delivery. We will not accept returns after this date. We reserve the right to refuse returns for reasons outside "Damaged in transit" or "Wrong goods shipped".
SFMTA members can enjoy a £500 credit limit. For Non-SFMTA members, we offer a £300 limit. All balances must be paid for within 21 days of goods RECEIVED. Failure to do so will result on the credit facility being withdrawn,your business removed from our database, and your details handed to our legal department for recovery. We reserve the right to refuse any order going out-with the agreed credit terms.
For credit accounts we will only deliver to the invoice address stated on the application form. If this causes your business an issue with your internal supplier payment procedures, please contact us to discuss any options we can advise.
Please be assured that we will not share your information with outside parties without your knowledge.
By completing a credit application account with TPS-Scotland, you are agreeing to abide by our terms and conditions, including credit checks.
The good thing about dealing with TPS is that you don't know you are.In other words you get what you want when you want it without any fuss.We service all the major multiple retailers and in some cases we can be fined 50p/cases if we are two hours late with a delivery. Lead times are short so we need ingredients to arrive into us on time every time. I am too young to remember but I believe it used to be called professionalism.
Mr. Gordon Allan (Malcolm Allan)